Head of Customer Experience
Temp on going
Based in North London
£42.48-£58 per hour
A minimum 3 days a week is required on site
Provide strategic and operational leadership for the council's "front door", a busy operational multi-channel multi-site service across phone, face to face, social media and any other channels required, and its continuous improvement and transformation towards a more preventative, holistic, right-first time service, through:
Forging strong collaborative relationships with heads of service across the council to design customer journeys and manage demand
Bringing new services into scope where it delivers efficiencies and improved outcomes
Inspiring and developing staff to excel
Influencing, design and leading change projects
Intelligent collection and use of data and analysis, KPIs and performance management
Making optimum use of digital tools and innovation