Are You Ready for a New Challenge?
Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?
If so, we have the perfect opportunity for you!
Join Us as a Gateline Assistant!
We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.
What You'll Do?
* Provide exceptional customer service at ticket barriers.
* Operate and manage automatic ticket gates.
* Check and issue tickets, helping customers without valid fares.
* Maintain a clean, safe, and organized gateline area.
* Sell tickets using a mobile machine when needed.
Working Pattern
This role involves shift work, including weekends and bank holidays.
Who are we?
GWR is the proud custodian of Brunel's railway — one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we serve over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful countryside and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from diverse backgrounds to make it a great experience for our customers. Together, we aim to revalue rail as a very special way to travel — relaxing, fast, efficient, friendly, and fun.
Perks & Benefits
* Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
* Lifestyle: Costco membership, bike scheme, retail discounts.
* Financial: Pension, share-saving schemes, payroll giving.
* Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel.
What to Expect
* Complete an online assessment after submitting your application (recommended on a laptop/computer).
* Shortlisted candidates will be invited for a competency-based interview.
* Successful applicants will need to pass a medical assessment, including drug and alcohol screening, and a Basic DBS check.
* Full training will be provided, including a 3-week training program in Swindon.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA+ status, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – Neurodiversity
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