Senior Advisor, Child Sponsorship Best Practices & Capability Building page is loaded
Senior Advisor, Child Sponsorship Best Practices & Capability Building
Apply locations Home Working, United Kingdom Dakar, Senegal Nairobi, Kenya National Office, Laos South Africa - Home Working time type Full time posted on Posted 8 Days Ago time left to apply End Date: August 31, 2025 (11 days left to apply) job requisition id JR43561
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
Overview
The Senior Advisor, Child Sponsorship Best Practices & Capability Building seeks to grow SO marketing capabilities and improve the quality and consistency of SO marketing, to support growth in sponsor retention, satisfaction and revenue. This role will co-create and evolve a retention and experience best practice framework and lead collaboration with SO Sponsorship marketing practitioners, including facilitating an engaged and effective global Community of Practice that encourages sharing and collaborative learning. You will consult with SOs to understand and overcome pain points, share knowledge and provide tools to improve results. Creating an effective and easily accessible knowledge management approach will also build capability through documented best practices including data-driven insights, strategies, tactics and sector-wide learnings.
Key Responsibilities
Strategic Framework Development
* Co-create and evolve a global retention best practices framework and sponsor experience model, grounded in evidence and responsive to the varied needs of Support Offices.
* Highlight and promote shared understanding of core retention drivers such as early engagement, compelling impact storytelling, sustained gratitude, and meaningful goodbyes.
* Support the development of lifecycle-aligned experiences that foster long-term connection between sponsors and the child sponsorship journey.
* Serve as the central point of accountability for defining, evolving, and curating best practices that drive sponsor retention and satisfaction across Support Offices. Ensure these are accessible, tested, and continuously updated based on global learnings
Support Office Consultation
* Partner with Support Offices to explore retention challenges, interpret sponsor behaviour data, and co-develop contextualized retention strategies.
* Share adaptable tools, frameworks, and models that Support Offices can tailor to improve sponsor loyalty and reduce churn.
Support Office Collaboration and Capacity Building
* Intentionally build Sponsorship marketing capabilities across the Partnership
* Enable connection and learning across the partnership with shared learning, peer exchange, and problem-solving (e.g., through working groups, learning calls, and knowledge hubs).
* Build a collaborative Community of Practice focused on innovating child sponsorship product.
* Identify patterns across Support Offices and surface shared learning opportunities to accelerate adoption of best practices. Lead structured feedback loops that connect learnings from local pilots to global strategy refinement
Leverage Data and Insights
* Effective use of global retention data, including cancellation trends and key behaviours across the sponsor lifecycle data to highlight the best and promising practices
* Translate findings into practical insights, learning briefs, and resources that Support Offices can use to refine their retention approaches.
* Lead the translation of global and local sponsor behaviour data into actionable strategies by synthesising patterns, identifying performance gaps, and prioritising next-step interventions in collaboration with Support Offices.
External Trends and Pilots
* Continuously monitor and assess innovations in supporter engagement and retention from both the nonprofit and commercial sectors. Translate these into actionable tools and testable models for SO adoption
* Encourage and support collaborative pilot initiatives and shared testing of promising retention models across multiple Support Offices.
Knowledge, Skills and Capabilities
Required Skills and Experience
* Bachelor’s or master’s degree in business, Marketing, or related field.
* Advanced education, certification or equivalent experience in fundraising, customer experience, or data and analytics an advantage
* 5+ years of experience in product marketing, ideally with charity sector experience
* 5+ years managing large, complex projects with multiple stakeholders in a global environment.
* Strong understanding and experience in customer experience design
* Excellent written and verbal communication skills
* Strong in the use of data and insights to drive marketing decisions
* Experience with marketing tools and technology
* Highly relational with ability to effectively collaborate and influence globally
* Process simplification to drive efficiency and deliver an effective end-to-end experience
* Active Christian faith and alignment with World Vision’s mission and values
* Excellent written and verbal English is required.
Preferred Skills and Experience
* 10+ years of proven success employing cross-functional partnerships to increase effectiveness of marketing.
* Knowledge of and experience working with World Vision Support Offices.
Travel and Work Environment
* Occasional international travel may be required
* As expected for a virtual office environment with the addition of travel and the need to accommodate work across multiple time zones.
Applicant Types Accepted:
Local Applicants Only
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About Us
Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.
As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 33,000+ staff working towards one vision: life in its fullness for every child.
A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision.
Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work.
Have questions about applying to a job with World Vision?
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