ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across sectors such as institutional-quality rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. It is the largest apartment operator in the United States, managing more than 1,000,000 units globally, with a robust institutional investment management platform managing over $79 billion of assets, including more than $36 billion in development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in rental residential real estate. For more information, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The role involves managing and supporting the delivery of the resident experience at the property, leading by example to foster a vibrant, safe, and welcoming community. The position includes assisting the Community Manager with daily financial and operational tasks such as leasing, marketing, property maintenance, and tenancy administration.
KEY ROLE RESPONSIBILITIES
* Demonstrate core values consistently as a role model.
* Ensure property viewings meet company standards, follow up, and gather feedback.
* Participate actively in leasing activities: generating traffic, qualifying prospects, preparing tenancy documents, and managing move-in/move-out and notices.
* Use property systems to generate reports, monitor unit availability, and ensure data accuracy.
* Engage proactively with residents to improve service delivery.
* Oversee on-site inquiries, manage apartment inventory, recommend rent pricing and concessions, and monitor leasing activities.
* Maintain local knowledge relevant to resident needs such as travel, entertainment, and amenities.
* Stay informed about market and competitor conditions affecting occupancy and results.
* Promote resident satisfaction and retention through timely responses to questions, requests, and complaints.
* Manage tenancy processes, including inspections, evictions, late fees, and charges.
* Monitor rent payments, follow up on arrears, and promote tenancy extensions and revenue streams.
* Coordinate with maintenance to ensure community standards and inspect show flats for market readiness.
* Report on property performance to investors and respond promptly to client/owner concerns.
* Analyze operational reports to identify and resolve leasing issues, utilizing internal resources as needed.
* Cover Community Manager duties in their absence, ensuring organized operations.
* Participate in an on-call roster for out-of-hours emergency support.
* Ensure compliance with policies, laws, and regulations governing housing and residential lettings.
* Process invoices accurately and manage stock and supplies efficiently.
ABOUT YOU
* Good general education level.
* Proficiency in property operations software; training provided if needed.
* Experience in driving leasing/sales performance, managing operations, P&L, and budgeting within the property sector or similar environment.
* Knowledge of Landlord/Tenant legislation.
* Strong team player with the ability to work independently and take ownership.
* Flexible, adaptable, and able to thrive in a fast-paced environment.
* Culturally aware with excellent relationship-building, communication, and negotiation skills.
* Enthusiastic about delivering exceptional stakeholder experiences and continuous improvement.
* Willingness to participate in an on-call rota outside normal hours.
* Proven ability to coach, mentor, motivate teams, and deliver service excellence.
* Understanding of UK Health and Safety policies.
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