Description
The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.
Key Responsibilities:
Customer Interaction:
* Communicate with customers via phone, chat, email, and live one-on-one video demonstrations
* Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products
Sales:
* Assist customers in selecting the right products based on their needs and preferences
* Upsell and cross-sell products to enhance the customer’s coffee experience
* Meet or exceed sales targets and contribute to the overall success of the sales team
* Ensure customer satisfaction through follow-up communications and support
* Conduct live video demonstrations to showcase product features and usage techniques
* Create an engaging and informative experience for customers during video sessions
Product Knowledge:
* Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories
* Participate in ongoing training to stay updated on the latest coffee products and industry trends
Requirements
Qualifications:
* Strong passion for coffee and a desire to become an expert in the field
* Excellent communication skills, both written and verbal
* Previous experience in sales and/or customer service
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Proficiency in using various communication platforms (phone, chat, email, video)
* Strong problem-solving skills and attention to detail
* Self-motivated with a positive attitude and a strong work ethic
Why You'll Love Working at Whole Latte Love:
Competitive Compensation:
* Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives
Comprehensive Benefits Package:
* Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being
* Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future
* Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance
Modern and Enjoyable Work Environment:
* Fully-stocked kitchen for all employees to enjoy
* Unlimited coffee, cappuccinos, and lattes
* Company-sponsored monthly DoorDash pass for your convenience
* Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories
#J-18808-Ljbffr