Join the Wowcher Team - We're Hiring an Operations Tech Associate
Location:
Derby (Embrace the office vibes – 4 days a week)
Salary:
£29,000 + Benefits
Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.
We've helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom… On top of this we've also partnered with some of the UK's leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef,, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few
We're entrepreneurs at heart and love to spot a great deal If you're interested in being able to have a major impact on a successful, fast growing company from day 1, then read on
Your Mission:
We are seeking a recent tech graduate to join our dynamic team as an Operations Tech Associate. In this role, you will be responsible for monitoring and training a customer service generative AI chat bot to enhance the customer service experience. Additionally, you will configure queues rules and flows within our customer service ticketing system, Sprinklr, to optimize efficiency.
Your Quests Include:
* Monitor and train a customer service generative AI chat bot to provide accurate and timely responses to customer inquiries
* Configure queues rules and flows in Sprinklr to streamline the customer service ticketing process
* Understand, exploit, and evolve our suite of RESTful APIs to integrate various systems and enhance overall functionality
* Troubleshoot issues with our order APIs that interact with third-party warehouse management systems to ensure seamless operations
* Quickly understand our customer service processes and effectively implement improvements as needed
Who you are:
* Bachelor's degree in a tech-related field or equivalent experience
* Proficiency in RESTful APIs and experience with API integration
* Strong analytical and problem-solving skills
* Ability to adapt quickly to new technologies and processes
* Excellent communication and teamwork skills
Why Wowcher is your Next Stop:
Our office is like no other - it's a hub of fun and creativity
Flexible working - blend office and home for your ideal work-life mix
25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
Free fruit to fuel your day
Weekly breakfast feasts every Thursday - Rise and shine Why not grab a coffee and a pastry to start your morning.
Wellness Wednesdays (hello, free massages)
Thirsty Thursday drinks and snack trolley - kick back and relax with a cold beer or prosecco
Games area for some friendly competition
Benefits platform Perkbox so you can get discount and rewards across the UK
Monthly social events – All Bar Wowcher get to know your awesome colleagues
Legendary all-company parties twice a year - don't miss out
Cycle Scheme and Season Ticket Loan to get you moving
Auto-enrolment pension scheme. Whilst it's great to live in the here and now, we have to make sure we're preparing for the future, with up to 10% employer contribution.
Enhanced Employee Assistance Provider for confidential support and advice
Eye Care Vouchers – we've got you covered
Store discounts across the Wowcher website (including travel deals)
Smart-casual dress code every day