Bank Community Health Navigator - Peasedown
Looking for flexible work that still makes a real difference? Step in where support is needed most. As a Bank Community Health Navigator, you’ll play a vital role in ensuring people are connected to the right community health services at the right time, providing essential support during key service hours. Based in Peasedown Saint John, you’ll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as a trusted first point of contact for patients, the public, healthcare professionals and colleagues.
This bank role supports service delivery between 8:00 am and 8:00 pm, with particular demand for staff able to cover the following shifts:
* 12:00 pm – 4:00 pm
* 4:00 pm – 8:00 pm
You’ll deliver a professional, efficient and compassionate service via telephone, email and post, guiding callers through available services and providing clear advice, reassurance and effective signposting. The role involves accurately recording all contacts and follow‑up actions within patient clinical records, managing paper and electronic referrals, and ensuring patients are triaged and directed to the most appropriate service in line with agreed pathways and protocols.
This is a fast‑paced, frontline bank role, ideal for individuals who can quickly adapt to service demand and maintain high standards of care. You’ll need strong administrative skills, excellent communication, keen attention to detail, and the confidence to handle sensitive and confidential information with empathy and professionalism.
Key responsibilities
* Act as the first point of contact for service users accessing the BSW Community Health Services SPA.
* Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately.
* Manage sensitive and complex information confidentially, working closely with clinical colleagues when required.
* Accurately update patient records and key IT systems, including processing referrals and correspondence.
* Book, cancel and reschedule clinical appointments, ensuring waiting‑time targets are met.
* Identify and escalatie urgent or incomplete referrals to the appropriate healthcare professionals.
* Provide administrative support to clinicians and managers, helping services run smoothly.
* Work flexibly as part of a supportive team, contributing to service priorities as needed.
Essential criteria
* GCSEs (or equivalent) in Maths and English at Grade AC.
* Previous administrative experience.
* Confident use of IT systems, with strong keyboard skills and attention to accuracy.
* Good working knowledge of Microsoft Office (Outlook, Word, Excel).
* Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
* Ability to work with sensitivity, discretion and confidentiality.
* Well‑organised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
* Able to work well independently and as part of a team.
Desirable criteria
* NVQ Level 2 in Administration and/or Customer Services (or equivalent).
* Previous experience within health or social care.
* Knowledge of medical terminology.
* Experience using clinical systems or databases.
Benefits
* Hourly rate of £13.64.
* Free tea, coffee and milk at your base location.
* Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback, and voucher offers.
* Access to wages as you earn them to help cover life emergencies.
* Online and face‑to‑face help with your mental and physical wellbeing, including healthy recipes, activity challenges, post‑trauma support, legal, debt and life‑management help, career coaching and counselling.
* Access to eLearning and bespoke career pathways for continuing professional development.
* An open, just culture encouraging ideas that help us deliver our purpose of changing lives through transforming health and care, backed by at least £100,000 of ring‑fenced innovation funding each year.
About the Company
HCRG Care Group, established in 2006, is one of the UK's leading independent providers of community health and care services. We deliver and transform adult and children community health services, primary care services, sexual health, dermatology, MSK services and adult social care and wellbeing services. We support communities across England and directly help more than half a million people each year, guided by our values: we care, we think, we do.
We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We are a Disability Confident and Committed company, offering an inclusive working environment.
Safeguarding and protecting children, young people and vulnerable adults is of utmost importance. All staff undergo a safer recruitment process, including disclosure checking and vetting.
By applying for this role, you consent to the processing and holding of your personal information in accordance with our privacy policy.
Please apply as soon as possible, as we may need to close the position earlier than the date advertised.
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