Job overview
An exciting opportunity has arisen for a full-time Administrative Support to join the Renal Department within the Medicine Division. The post is full-time Monday-Friday 8am-4pm and will on site working only based at Royal Preston Hospital. The successful candidate will provide Administrative & Clerical support to the Medical Secretaries and Support Secretaries within the department. This is an excellent and exciting opportunity to join the Renal Department which is a very busy and fast paced department providing patient care across Lancashire & South Cumbria, East Lancashire, Blackpool & Fylde and surrounding areas. We are looking for an enthusiastic, hardworking and adaptable individual who has an interest in improving patient experience.
Main duties of the job
We are looking for individuals who ideally have previous experience in hospital administration. You will cover a wide range of duties including dealing with patient queries, post, filing, taking prescriptions to pharmacy, retrieving information, using electronic patient record systems, downloading of clinical letters as required. You must therefore be able to demonstrate a flexible approach to all working relationships. Your customer service and communication skills and experience will come in great use, as will your organisational skills with attention to detail.
Knowledge and experience of office procedures are essential – we don’t want to just throw you in at the deep end so we are looking for someone who knows what it’s like to work in an office team environment. However, as all offices and systems are different, you will receive full training when you start so there will be plenty of opportunity to grow and develop new skills as well as show us what you can do with yours. The ability to use your initiative and work as a member of a busy team is essential.
Working for our organisation
Lancashire Teaching Hospitals NHS Foundation Trust forms one of the major acute Trusts in the North West with a complement of over 1000 beds for a local population of 390,000 and a regional population of 1.5 million.
Detailed job description and main responsibilities
The post holder(s) will demonstrate excellent organisational and communication skills by being the point of contact for day to day enquiries, referring where necessary to more senior staff.
Organising incoming and outgoing correspondence, dealing with routine telephone enquiries as appropriate and referring to appropriate person as necessary.
Coordinate and liaise with Clinical Colleagues and all other staff wherever necessary.
Downloading of clinic letters or other correspondence produced by Clinical Colleagues.
Person specification
Qualifications & Education
Essential criteria
1. Good standard general education
2. RSA 1 or 2 or relevant experience
3. Audio typing skills
4. Administrative skills
Desirable criteria
5. EDCL or relevant experience
Knowledge & Experience
Essential criteria
6. Previous experience of working with the public
7. Aware of the concept and application of confidentiality
8. Knowledge of Microsoft packages
Desirable criteria
9. Previous experience of working in a health care or related setting
10. Knowledge of medical terminology