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Ref: 23245
Your New Job Title: Mandarin speaking Banking Hall Customer Service Associate
The Skills You'll Need: Fluent Mandarin, customer skills, ideally a work/academic background in Banking/ Finance / Economics.
Your New Salary: Depending on experience
Office based
Permanent
Start: ASAP
Working hours: 35 hours
To be successful in this role our client has said it is essential that candidates:
have Mandarin both written and verbal to a native level
have Customer Service experience in a Corporate Environment
If that means this job isn't a match for you please view our other vacancies for one that may be a better fit.
What You'll be Doing:
Participate in marketing activities to achieve the targets of business development
Act as primary point of contact for the customers and maintain customer relationship
Liaise with branches to develop cross border business
Process account opening applications
Handle cash and other related duties as a cashier at closed counter
Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank's policies
Complete CDD files for new clients
Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
Act as cover for any other staff members within the Banking department when required
The Skills You'll Need to Succeed:
Degree educated in Finance, Economics or other equivalent
Experience in customer service, sales or marketing would be advantageous
Experience in banking with exposure to areas of retail banking is preferred
Knowledge of banking operations
Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
Advanced Excel skills
Team player who is able to work independently
Good problem solving skills
Excellent English and Mandarin communication skills
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
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