Casual Matchday Hospitality Room Manager - Newcastle United Football Club
Job Reference SDX/TP/1173276/157962
Number of Positions: 20
Contract Type: Casual
Location: St. James' Park Newcastle
Closing Date: 27/06/2026
Job Category: Catering Management
Responsibilities
* Oversee the smooth operation of assigned hospitality rooms on matchdays and event days, ensuring a premium guest experience
* Lead and coordinate hospitality staff, ensuring clear communication, task allocation, and high service standards
* Ensure rooms are fully set up before guest arrival, including layout, table settings, stock, and presentation standards
* Welcome and liaise with guests, providing a professional and attentive point of contact throughout the event
* Monitor food and beverage service to ensure timely delivery, correct presentation, and guest satisfaction
* Work closely with kitchen, bar, and front‑of‑house teams to ensure seamless coordination of service
* Manage room flow, seating arrangements, and service timing in line with hospitality schedules
* Handle guest enquiries, requests, and complaints promptly and professionally
* Ensure all health & safety, food hygiene, allergen, and licensing regulations are followed at all times
* Oversee stock levels within hospitality rooms and request replenishment as needed
* Maintain cleanliness, organisation, and presentation standards throughout service
* Supervise till operations and ensure accurate billing procedures where applicable
* Support staff performance during service, providing guidance and on‑the‑spot problem solving
* Complete opening and closing duties, including setup checks, breakdown, and end‑of‑day reporting
* Maintain a calm, professional, and solution‑focused approach in a fast‑paced, high‑pressure stadium environment
Ideal Candidate
* Previous experience in hospitality supervision, room management, events, or premium food and beverage service
* Strong leadership skills with the ability to coordinate and motivate a team in a fast‑paced environment
* Excellent customer service skills with confidence interacting with VIP, corporate, and hospitality guests
* Calm, professional, and solution‑focused when handling pressure, complaints, or last‑minute changes
* Strong organisational skills with the ability to manage multiple priorities during busy matchday operations
* Good understanding of food and beverage service standards, including fine dining or premium hospitality expectations
* Confident communicator, able to liaise effectively with kitchen, bar, and front‑of‑house teams
* High attention to detail with a strong focus on presentation, timing, and service quality
* Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events
* Proactive, hands‑on approach with the ability to step in and support service where needed
* Experience managing guest relations and ensuring high levels of customer satisfaction
* Good knowledge of food hygiene, health & safety, allergen awareness, and licensing compliance
* Comfortable handling basic financial processes such as billing, tills, or stock reconciliation
* Able to work efficiently in a physically demanding, high‑pressure stadium environment
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