Job summary
Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures while Managing a Speciality waiting list
Main duties of the job
A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is essential for this post
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualification
Essential
1. Good standard of education GCSE maths English A- C
2. NVQ3 or equivalent or knowledge or experience working in a busy office environment
3. knowledge Micro soft packages
Desirable
4. Understanding of Medical terminology/ NHS experience
Skills
Essential
5. Excellent communication skills both written, verbal & telephone
6. Ability to react to unpredictable issues- re prioritising workload
7. Ability to speak Welsh Level 3 or willing to learn welsh
Desirable
8. Experience of working with NHS systems
Experience
Essential
9. Experience of working in an Acute hospital/GP practice or Call centre environment
10. Experience of working with general public
11. Ability to work as part of a team
Desirable
12. Previous waiting list management