Job Description:
Receptionist
Waverley Grange Care Home
43 Waverley Lane, Farnham, Surrey GU9 8BH
CQC rating: Good
Carehome.co.uk rating: 9.8
Salary: £13.30 per hour
Bank contract
Shift Pattern : 9am - 4pm
We make health happen
Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You’ll help us make health happen by:
1. Acting as the first point of contact for all visitors to the home
2. Taking responsibility for managing new enquiries
3. Providing advice and support both face to face and over the phone
4. Conducting show-arounds within the care home
5. Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
6. Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Key Skills / Qualifications needed for this role:
You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
7. My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
8. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
9. Wagestream - Have early access to up to 40% of your earned wages within minutes
10. 28 days holiday
11. We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
12. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
13. Free meal on every shift
14. Interest-free annual travel loan to enable the purchase of public transport annual season tickets
15. We offer a range of Bupa pension plans – find out more on our career site
16. Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
17. Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
18. Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.