Overview
Quality & Aftercare Manager at Caddick Construction Limited – based in Wakefield and covering the Yorkshire & North East region. This role is critical to ensuring defect-free project handovers and delivering excellent post-handover customer service. You’ll manage quality processes, investigate and resolve defects, and coordinate consultants, subcontractors, and suppliers to maintain the highest standards.
Caddick Construction is a family-owned business renowned for quality, integrity, and innovation in the construction sector. We value our people and prioritise collaboration, transparency, and career development.
What You’ll Do
* Identify potential defects or legacy issues during preconstruction.
* Support project teams and supply chain partners in meeting specifications, drawings, and Project Quality Plans.
* Assist site teams in achieving defect-free handovers in line with Caddick’s completion strategy.
* Carry out inspections and use quality checklists to identify defects.
* Ensure site teams comply with the company’s Quality Management System and address defects promptly.
* Report and log all defects on internal systems, raising reports and tracking progress.
* Coordinate contractors during the defect liability period and quality-check their work.
* Manage estimates, budgets, timetables, and resources; track costs against recoveries.
* Handle insurance claims and ensure retention recovery, allocating costs where appropriate.
* Share lessons learned with preconstruction, production, and supply chain teams.
* Stay updated on new products, construction techniques, and best practice in the industry.
What We’re Looking For
Skills and Experience
* Strong technical knowledge of construction build processes, methods, and defects.
* Ability to accurately interpret construction information and drawings.
* Proven track record in pre-construction and construction delivery across multiple projects.
* Detailed understanding of construction packages and installation methods.
* Knowledge of building code requirements and scheduling methods.
Personal Attributes
* Excellent communication and client relationship-building skills.
* Strong planning, organisational, and time management abilities.
* Commercially aware with a good understanding of cost, profit, and value.
* Proactive problem solver with strong persuasion skills.
* Quality-focused with excellent attention to detail.
Qualifications And Training
* Multi-skilled trade background or degree qualification.
* Good knowledge of health & safety practices and legislation.
* Proficient in Microsoft Office (Outlook, Word, Excel).
* SMSTS or IOSH Managing Safely (essential).
* First Aid Certificate (desirable).
Why Join Caddick Group?
* Competitive Compensation And Benefits: We offer a competitive salary package and comprehensive benefits to support your career.
* Career Growth: Clear opportunities for professional development and progression.
* A People-Centred Approach: Collaboration, integrity, and long-term partnerships.
* Equal Opportunity Employer: We are committed to a diverse and inclusive workplace.
* Caddick Group Benefits: Health and Wellbeing, Birthday Day Off, Additional Annual Leave Purchase Scheme, Caddick Hub discounts, Enhanced Family Friendly Leave, Ride To Work Scheme, Pension contributions, Continuous Professional Development, Private Healthcare & Medicash, Life Assurance.
Location: West Yorkshire, England, United Kingdom
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