Product Support Engineer - Rail
Location: Working from home – London area
Full Time, Mon - Fri
Job Description
As the Product Support Engineer for Rail, you will report to the Site Team Leader or Site Supervisor and be responsible for conducting routine maintenance and repairs on MTU rail products to the standards specified in approved manuals and contractual requirements.
These responsibilities include:
* Perform preventative, scheduled maintenance and corrective maintenance activities according to the maintenance schedule, manuals and contract.
* Actively participate in continuous improvement activities for maintenance and procedures.
* Conduct planned maintenance tasks following the operating instructions.
* Attend and participate in customer meetings to obtain sign‑off for work performed on customer equipment.
* Undertake fault finding and repair using appropriate technical information such as drawings and fault‑finding guides.
* Complete relevant documentation for all work to accurately record activities for the company and the customer.
* Proactively engage in the company’s HSQE management processes.
* Maintain cleanliness of the on‑site SGB facilities.
* Attend local and factory training courses when necessary to keep skills current.
* Participate in 24/7 shift work, including callouts when required.
* Work as a mobile engineer if required; a van will be provided.
* Perform any other related activities reasonably required, e.g. covering work in another depot.
* Accurately report parts used during service work in accordance with internal processes to control and account for stock.
* Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook, etc.
Position Qualifications
* Engineering background.
* NVQ Level 3 in Engineering or equivalent.
* Outstanding safety awareness.
* Proficient in MS Office (XLS, Word, email). On‑the‑job training will be provided for SAP and MTU Business Portal.
Preferred Requirements
* Proactive with strong initiative.
* Strong organisational skills and flexible attitude.
* Works well with others.
Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Type of Contract: Permanent
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