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Account management team leader

Norwich
Permanent
Universal Business Team
Account manager
€52,500 a year
Posted: 17h ago
Offer description

Account Management Team Leader
£45,000 – £60,000 + Bonus + GBS
Full-time | Office-based (Hybrid available after onboarding)
Hours: 7:30am – 4:30pm

A long-established, third-generation manufacturing business is entering a major growth cycle and is looking for a high-impact Account Management Team Leader to elevate performance, drive sales tempo, and unlock further growth across a high-value contractor base. Reporting directly to the Head of Sales, this role will be instrumental in supporting the journey of growth.


The Opportunity

You’ll take ownership of a fast-paced account management function, leading two experienced Account Managers while also managing your own portfolio of contractor accounts. You’ll set the daily rhythm on the sales floor — balancing personal delivery with driving team performance — ensuring consistent conversion, proactive follow-up, and structured pipeline management.

Our contractor base is varied — some buy monthly, others once or twice a year — and your leadership will provide the structure and commercial drive to maximise repeat revenue and unlock new growth opportunities.


Key Responsibilities

* Lead, coach, and performance-manage two Account Managers, driving daily activity levels and conversion.
* Maintain high call rates personally and across the team — setting pace and expectation.
* Manage your own bank of accounts, delivering strong contact strategy, follow-up, and revenue outcomes.
* Drive account growth through disciplined outreach, structured follow-up, and proactive pipeline management.
* Run and own the performance dashboard — tracking KPIs, enquiry levels, targets, and follow-through.
* Hold the team to account via regular 1:1s, performance reviews, and activity-quality monitoring.
* Ensure tight pipeline visibility, forecasting accuracy, and strong responsiveness to inbound opportunities.
* Provide insight-led reporting to the Head of Sales and contribute to continuous performance improvement.


About You

You bring a sales-first mindset and naturally step into a leadership rhythm. You’re energised by activity, thrive in a performance-led environment, and know how to turn warm contractor relationships into repeat revenue.

We’re looking for someone who is:

* High energy, proactive, and confident setting the pace for the team
* Comfortable maintaining high call volumes and driving disciplined follow-up
* A proven closer with strong conversion outcomes
* Commercially sharp with strong instinct for buying behaviours
* Structured, organised, and committed to keeping the pipeline tight
* Strong at holding people accountable and driving consistent performance
* Resilient, competitive, and growth-focused
* Humble, hungry, smart — and motivated by scaling something meaningful


What’s on Offer

* £45,000–£60,000 base salary + bonus + GBS
* A warm, established contractor base with strong recurring potential
* Hybrid working available after onboarding
* Opportunity to play a pivotal role in a scaling commercial operation
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