Systems Support Officer
The closing date is 11 May 2026
An exciting opportunity has arisen for a position as a System Support Officer within the Humberwide Ophthalmology department, which is part of the Head and Neck Care Group.
This role offers an opportunity for an aspiring System Support Officer who is motivated, forward‑thinking and dynamic.
Responsibilities
The postholder will provide high‑quality system support and support the maintenance and development of the Ophthalmology Department systems.
Primarily focused on the end user, the role includes day‑to‑day troubleshooting, information technology projects, diagnostic equipment support, ad‑hoc advice, and training on information technology and other general tasks supporting the Technical and Data Manager.
The postholder will provide face‑to‑face first‑line support for the Ophthalmology Outpatients, Pre‑assessment, Day Case, Theatre and Ward areas.
Legal and Equal Opportunity
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Professional Qualifications
* Level 4 qualification or equivalent experience in an IT end‑user service/supporting field
* Evidence of continued professional development
Knowledge & Training
* Ability to prioritise workload and work to tight deadlines without supervision and on own initiative
* Analytical and problem‑solving skills
* Effective team player
Experience
* Relevant established experience of working in an IT Technical environment in a support role with IT end users
* Technical knowledge of Windows Operating Systems, Office 365, Adobe
* Previous experience of information systems and database management
* Experience using Lorenzo and Medisoft/Medisight electronic patient record system
* Good working knowledge of Ophthalmology operational processes
Communication and Interpersonal Skills
* Ability to cope with a large, unpredictable workload, work under pressure and meet deadlines
Personal Qualities
* Ability to work flexibly according to service demands
* Creative and solution‑orientated
* Confident, assertive and approachable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a disclosure submission to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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