Location
* Birmingham Regional Centre – Arena Central
* Cardiff Regional Centre – Ty William Morgan
* Edinburgh Regional Centre – Queen Elizabeth House
* Leeds Regional Centre – Wellington Place
* Manchester Regional Centre – Three New Bailey
* Telford – Plaza 1 and 2
* Worthing – Teville Gate House
* Stratford Regional Centre – Westfield Avenue
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential.
Responsibilities
* Understand business problems, challenges and how technology can transform policy or ways of working to meet strategic objectives.
* Explore how the economy and working practices are changing, working collaboratively with policy, strategy, futures and OGD colleagues to bring together user needs, design and technology that demonstrate how HMRC can transform.
* Lead multi‑disciplined teams, investigations, research and analysis (e.g., through proof of concepts, hackathons) to demonstrate how technology solutions can be applied in an HMRC environment.
* Ensure the Innovation team delivers value‑focused work with a clear, prioritised backlog to achieve the vision of each initiative; provide direction to rapidly deliver using an agile methodology that adapts to user needs.
* Lead engagement with HMRC IT partners and industry‑leading SMEs to understand the value offered by emerging technologies, and communicate that potential to influence directors, strategy and policy makers.
* Demonstrate an understanding of the strategic direction and the key challenges facing HMRC and customers as the economy develops and ways of working change.
* Identify and prove that technology can provide appropriate solutions enabling HMRC to continuously adapt and stay up to date with technology advancements.
* Stakeholder Engagement & Innovation Leadership
* Act as the key liaison for senior leaders and directors across customer and functional units within CDIO.
* Translate business needs into technology solutions, providing evidence‑based recommendations that influence departmental strategy and service delivery.
* Lead innovation engagement by fostering a culture of experimentation and guiding ideas from concept to implementation through appropriate delivery teams.
* Represent HMRC in engagement with academia, technology companies, events and groups to understand technology advancements and encourage organisations to engage with HMRC to drive transformation.
Essential Criteria
* Strategic Thinking: Understand key challenges and constraints, and explore innovative solutions to support HMRC’s transformation.
* Innovation Experience: Hands‑on experience with emerging technologies such as AI, Cloud, Geospatial, or Synthetic Data.
* Leadership and User‑Centred Delivery: Translate user needs into deliverables, define MVPs, prioritise, and coordinate across teams to meet commitments.
* Tech‑Driven Alignment: Align business needs with technology services using product management principles to maximise value.
* Cross‑Functional Collaboration: Work effectively with multidisciplinary teams, stakeholders and service providers.
* User Advocacy: Build trust through clear communication, manage competing priorities, and engage users based on evidence.
* Vision & Influence: Identify problems, shape ambitious strategies that gain organisational buy‑in and translate into actionable goals.
* Team Leadership: Lead multi‑functional teams, champion cultural change, and act as a credible, influential role model.
* Product Management: Proficient in product ownership, translating user needs into deliverables, defining MVPs, and prioritising effectively.
Desirable Criteria
* UK Tax Domain Insight: Understanding of HMRC tax regimes to identify opportunities for tech‑driven solutions.
* Software Development: Knowledge and practical skills of software development and Cloud platforms.
* Agile Expertise: Apply agile methodologies and user‑centred design to enable rapid, iterative delivery.
Behaviours
* Changing and Improving
* Seeing the Big Picture
* Making Effective Decisions
* Communicating and Influencing
Seniority level: Mid‑Senior level
Employment type: Full‑time
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