Network Operations Specialist (Previous Relevant Experience is Required), Brighton
Client: Telent
Location: Brighton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
Join our Engineering Team at Telent, where you'll be empowered to innovate and develop solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work to maintain the nation's critical infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign and dispatch tickets to support teams and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, regional control, and field resources.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power issues affecting the network.
Who You Are:
Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise at all levels.
* Proficiency with Microsoft Office.
What We Offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.
Additional Benefits:
* 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn More:
Watch the Telent Video!
We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.
#J-18808-Ljbffr