Contact information
For further information, please contact Chloe Broadhurst, (Business & Quality Manager and Service Manager for Admin & CDC) at 01924 541607 or email: chloe.broadhurst@nhs.net
About the role
**Previous applicants need not apply**
The post holder will be working within a team in a fast paced environment to support the co-ordination of patient’s appointments at Mid Yorkshire Teaching NHS Trust. Whilst using multiple IT systems the role will encompass diagnostic outpatient booking, pathway management and call handling. This involves close liaison with a wide range of internal and external staff, particularly direct telephone conversations with patients on a daily basis. The post holder will often be the first point of contact for patients into the organisation or department.
The post holder will ensure that patients are treated in clinical and chronological order in the appropriate setting, ensuring that appointment slots are utilised to maximum capacity. The individual will have awareness of when to make clear decisions and when to escalate to their team leader accordingly.
The post holder will support to deliver a professional and efficient patient focused appointment booking service in accordance with Trust policies and standards. This requires a high level of customer care often communicating with distressed and anxious patients and relatives in a sensitive and empathetic manner.
We currently have both a full-time and a part-time position available.
Please note that due to high applicant demand, the position may end earlier than the stated end date.
Please see attached job description for full list of essential and desirable criteria.
Main duties
* Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS/ECamis), Radiology system CRIS, order communications system, digital call handling system, Microsoft packages.
* The post holder will be required to work in a fast-paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
* To frequently sit and concentrate using computer screens for a substantial proportion of the working day, inputting accurate information, using varying computer systems at the same time, often whilst speaking with a patient.
* Involves high volumes of phone calls to and from patients arranging diagnostic scans in accordance to urgency and booking guidelines.
* To provide a dedicated service to individual modalities, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to ensure diagnostic capacity is utilised to optimum levels.
* Using the Radiology booking system manage multiple lists to ensure patients are selected and booked in clinical priority and chronological order in line with local and national targets (DM01, cancer) prior to booking.
* To book, cancel and re-arrange appointments in line with the Trusts Patient Access Policy ensuring slots are offered to patients giving reasonable notice.
* The post holder will be required to ensure or request that the patient has up to date bloods completed prior to their scan being able to be carried out.
* The post holder will be responsible for ensuring patients are appropriately prepped for their examination which may require arranging for prescriptions to be completed and collected, advising patients to fast/fill bladders, asking patients clinically vital questions in order to book patients in safely, for example when booking MSK injections
* Book interpreters when requested
Please refer to the attached job description and person specification for further details.
Essential person specification requirements
* Sound educational background 5 GCSE’s Grade C/4 or above
* NVQ 3 in Business Administration or equivalent experience
* ECDL or equivalent
* Experience of working with multiple computer software programmes such as Microsoft Office, Patient Administration System, ICE
* Working within a multi-disciplinary team
* Experience of working in a customer service environment
* Excellent communication skills to overcome barriers of understanding
* Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
* Experiencing of collating data
* Ability to organise self, working to deadlines and ensuring quality standards
* Experience of scheduling/coordination activities and/or resources.
Please refer to the attached job description and person specification for further details.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Cycle to work scheme
* Home electronics scheme
* Car lease salary sacrifice scheme
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .