Overview
The Coffee House is seeking an enthusiastic and experienced Store Manager to lead our unique store in Burnley. You will oversee daily operations, manage a talented team, and maintain high standards of quality and hospitality to ensure an outstanding guest experience.
As Store Manager you will be the face of the brand, ensure daily trade and store operations are performed to an excellent standard, and train the team to a very high specification. Ideally you will have managerial experience from a hospitality background with a forward-thinking approach to problem solving and identifying areas for improvement in your store.
Our Hiring Process and other notes: Apply via our website, followed by conversations and interviews as part of the selection process.
Job type: Permanent
Role & Responsibilities
* Leadership & Team Management: Lead and motivate the team, setting a positive example through effective communication and hands-on support. Manage shift operations to ensure the store runs smoothly and efficiently. Promote a collaborative and respectful work environment.
* Guest Experience: Deliver consistently high standards of customer service, creating a welcoming and memorable experience for every guest. Handle guest queries and complaints professionally, resolving issues promptly with a positive attitude.
* Quality & Standards: Maintain high standards of product quality, ensuring every drink meets expectations. Oversee equipment maintenance to support consistent output and prevent downtime. Ensure health, safety, and hygiene protocols are followed and upheld by the team.
* Product Knowledge: Develop strong knowledge of our menu, including coffee, tea, seasonal items, and more. Guide guests through the menu and confidently make recommendations. Prepare drinks to standard, delivering excellent quality.
* Training & Development: Support team development through on-the-job training, coaching, and mentoring. Deliver effective feedback and encourage a culture of learning and growth. Champion continuous improvement with new ideas and best practices.
* Store Operations: Oversee daily operations, manage stock levels through ordering, stocktaking, and restocking. Ensure the store environment is clean, organized, and welcoming. Manage daily cash handling, banking, and financial procedures with accuracy and integrity. Monitor store performance and sales targets and identify opportunities to improve results. Support financial planning and cost control within day-to-day operations.
Qualifications & What You’ll Bring
* Passion for exceptional customer service with a keen interest in the local community.
* Ability to create a genuine guest experience and ensure alignment with our vision of changing how everyone eats, drinks and relaxes.
* Strong attention to detail and a commitment to safety and compliance.
* Experience in developing and growing a team within a hospitality environment.
Our Story
Hi! We’re Chris and Stephen - brothers and founders of The Coffee House. The idea was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can EAT, DRINK and RELAX in the heart of their communities. Our journey began in 2011 with our first store in Lymm. We’ve grown as an independent business with a strong focus on quality, value, and a people-centric culture. We aim to become the leading independent coffee operator in England, delivering delicious products in modern spaces with passionate, friendly teams.
If you’re ready to grow with a company that’s leading the way and become part of something special, we’d love to hear from you. We can’t wait for you to join us on this journey!
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