Team Supervisor
Salary: £29,270 + potential annual bonus
Reports to: Sales Office Manager
Location: Cumbernauld
Team Responsibility: Customer Sales Advisors
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Role Summary
The role is responsible for leading the Regional & Hospitality sector, ensuring strong sales performance and high standards of customer service. It includes day-to-day team leadership, performance development and operational oversight. The Supervisor also supports and deputises for the Sales Office Manager when required.
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Key Responsibilities
Finance
Achieve agreed sales and margin targets within the sector.
Respond promptly to financial queries and ensure accurate information is provided.
Leadership
Support the recruitment, onboarding, training and ongoing development of team members.
Monitor performance, provide feedback and take appropriate action when required.
Ensure training needs are identified, planned and regularly reviewed.
Sales
Develop and implement a sector sales plan focused on retention and growth.
Ensure team members understand and work towards their targets consistently.
Maintain strong coordination with internal colleagues to support sales activity.
Ensure all processes and procedures are followed correctly.
Customer Service
Ensure customer orders are processed accurately and efficiently.
Oversee timely resolution of customer enquiries and issues.
Promote effective communication between departments to maintain service quality.
Health & Safety
Manage the team with consideration for wellbeing and safe working practices.
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Additional Responsibilities
Manage absence procedures.
Carry out one-to-one meetings with team members.
Prepare and deliver internal presentations.
Support training activities, including planning external supplier sessions.
Assist with new starter inductions.
Attend meetings and liaise with senior stakeholders.
Handle escalated complaints.
Monitor performance, margin and service levels.
Recognise strong performance and address underperformance.
Carry out other duties as assigned by management.
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Person Specification
Essential Skills & Experience
Strong communication and interpersonal skills.
Ability to lead a team confidently and support development.
Experience working toward and achieving performance targets.
Competence in managing workload, prioritising tasks and maintaining accuracy.
Experience in a sales or customer-focused environment.
Comfortable conducting one-to-one meetings and managing absence.
Strong organisational and analytical abilities.
Confident presenting information clearly.
Ability to build relationships at all levels.
Capable of working independently and within a team.
Reliable, professional and consistent in approach.
Able to manage a busy workload and meet deadlines.
Desirable Skills & Experience
Experience delivering sales training.
Knowledge of sales KPIs and how to set them.
Experience in a related industry.
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General Attributes
Methodical and detail-focused working style.
Strong time management and organisational habits.
Adaptable and open to change.
Motivated, enthusiastic and proactive.
Comfortable working within established processes and standards.
Confident leading and supporting colleagues.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age