Head of Customer Service
A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth.
They are now hiring a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience.
What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM, AI and automation tools to improve efficiency ?? Build and support a scalable, high-performing team ?? Launch a follow-the-sun global service model ?? Embed data, KPIs, and continuous improvement
What youll bring: ? Experience leading large, multilingual service teams ? Proven success scaling in fast-growth, digital or travel businesses ? Hands-on with CRM platforms (Zendesk, HubSpot) and automation ? Strategic thinker with strong analytical skills ? Empathetic, action-oriented, and comfortable with change
Bonus if you have:
? Travel or adventure sector experience preferred, but open to leisure or ecommerce sector ? Worked across UK, US and EU markets ? Lean Six Sigma, CX, or relevant qualifications
Apply now or drop me a message to chat.
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