We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have experience handling Property Claims, with Social Housing Claims experience being advantageous. This role requires strong stakeholder management skills, the ability to support vulnerable customers and manage complaints effectively, and excellent organisational and communication abilities.
Responsibilities
* Claims Management – Manage a portfolio of Social Housing Property claims from initial notification through to settlement, ensuring accurate and timely handling.
* Stakeholder Engagement – Build and maintain effective working relationships with brokers, managing agents, contractors, and other relevant parties, balancing differing needs and expectations.
* Customer Service – Handle complaints professionally and provide empathetic support to vulnerable customers.
* Communication – Confidently manage both inbound and outbound telephone communications, delivering clear and concise information.
* Organisation – Effectively prioritise and manage workload within a fast-paced environment.
* Documentation – Maintain accurate and comprehensive claim records and associated documentation.
* Systems Use – Utilise Microsoft Office applications and internal claims management systems efficiently.
Personal Attributes
* Empathetic and patient, particularly when supporting vulnerable customers.
* Proactive and capable of working independently.
* Strong analytical and problem-solving skills with keen attention to detail.
* Adaptable and able to manage multiple priorities simultaneously.
Qualifications & Experience
* Proven experience handling Property Claims.
* Experience with Social Housing Claims is desirable.
* Strong stakeholder and relationship management skills.
* Demonstrated ability to manage complaints and support vulnerable customers.
* Excellent organisational skills with the ability to prioritise effectively.
* Confidence in managing inbound and outbound telephone calls.
* Comfortable working in a fast-paced environment.
* Strong written communication skills.
* Proficiency in Microsoft Office and claims management systems.