This Role: Service Delivery Manager
Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £60,256 - £63,427 (Dependent upon experience)
Full time post based on a 37.5hr week
Are you a strategic leader with a passion for delivering high-quality maintenance services?
Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers.
Key Responsibilities:
* Lead and manage day-to-day operations across repairs and maintenance services.
* Drive performance and value for money through effective resource management.
* Oversee a team of Contract Managers, Supervisors, and Trade Operatives.
* Ensure compliance with health & safety, regulatory frameworks, and accreditation standards.
* Collaborate with MTVH colleagues to deliver long-term property solutions.
* Act as NICEIC Principal Duty Holder for the region.
* Handle complaints and customer issues with professionalism and care.
* Maintain risk registers and ensure contract management procedures are followed.
* Take the lead on our developing our trade apprenticeship programme
* Work collaboratively with MTVH colleagues across various directorates
What We’re Looking For:
* Proven experience in senior management within a maintenance or housing environment.
* Strong commercial acumen and a track record of delivering operational excellence.
* In-depth knowledge of social housing maintenance and regulatory frameworks.
* Professional or trade qualifications (or equivalent experience).
* Deep understanding of applicable H&S / CDM legislation and how to apply it constructively
* Excellent leadership, communication, and conflict resolution skills.
* Ability to analyse data, make informed decisions, and drive continuous improvement.
* Commitment to customer service and collaborative working.
Interview Diary Date:
09 OCT 2025
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional ‘Beliefs day’ once a year to have an extra a day off
* Supported family friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add your family members too
* Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
* Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
* Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: