EV Cargo Southampton, Waterside Place, Southampton, Hampshire, United Kingdom
Key Relationships
* Clients
* Team Leader
* Team Members
* Other office colleagues
* SCM
* Transport Dept
* Admin Dept
Core Capabilities
* Industry, operational & EV Cargo experience
* Commercial, financial and transaction awareness
* Good Communicator
* Customer focused
* Strong systems knowledge
* Ability to prioritise
* Able to work on own initiative
* Self motivating
* Reporting & statistical skills
* Able to handle difficult situations
* Quick thinker
Staff
* Be prepared to cover the desk between 08:00 & 17:30
* Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate
* Ensure flexibility for overtime Customers
* Handle any minor customer issues/disputes/complaints etc
* Make Team Leader aware of any issues and / or any need for a visit
* Follow check sheet guidelines for new customers to ensure they are implemented correctly
* Attend any customer meetings as necessary
* Identify additional areas / services we can sell to existing customers
Workload
* Support team with day-to-day work during times of sickness / holiday etc
Procedures
* Arrange cargo pre‑shipment with EV Cargo office or origin partner office
* Ensure all jobs are loaded correctly
* Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
* Raise non‑conformances for all non conforming issues
* Ensure clients are chased for documentation
* Ensure invoice is raised to the client at the correct time
* Update action lists for all SCM customers daily if applicable
* Identify procedural inadequacies & offer suggestions for improvements
Transport
* Ensure work is managed to avoid bookings appearing on the not cleared list
* Ensure the daily not cleared list is completed in good time
* Check the unbooked report to ensure delivery bookings have been allocated to all consignments
* Ensure bookings are managed correctly, balancing availability, free time & lead times
Customs
* Ensure all CFSP deadlines are met, both internal & those defined by Customs
* Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels
* Ensure all Customs entries are pre‑lodged on time
* Ensure entries are checked in detail following check sheets
* Learn from issues raised by customs audits
* Complete and update the C18 / C285 process
Invoicing
* Raise invoices to EV customers for shipping, clearance and delivery of consignments
* Create any customer specific reports
* Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible
* Contact the Profile/Commercial dept for haulage rates to destinations there is no fixed rate for & add to CW if applicable via the Profile Team
* Ensuring the job files are showing the correct profit against the job balance. You may have to liaise with colleagues to correct the shipment
Knowledge
* Strong commercial, financial and transactional knowlegde
* Adequate knowledge of CNS, Destin8, CDS, ASM &/or Ricardo
* A good understanding of the terms and endorsements of BOL's
* Aware of how LIMA works & how GCS operate
* Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS
* Understand Incoterms
* Understand profiles and rates
* Understanding of sailing schedules including feeder vessel operations
Rewards & Incentives
Paid overtime / Profit related bonus / Incremental holiday
Possible Career Progression
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