Wipro is looking for a Salesforce Quality Assurance Lead
to join our delivery excellence team. As the Quality Compliance Lead, you ensure process compliance and drive quality improvements across client accounts. You will work closely with analysts, delivery teams, and leadership to maintain high standards and support new processes.
About Wipro
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute 2024 annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last ten quarters.
Your Benefits
You will be joining a growing, fast-paced, and dynamic organization. As the Quality Compliance Lead, you will receive a competitive salary, a generous benefits package including training and development, up to 6% employer contributory pension and a quarterly bonus.
Your Responsibilities
* Track and review quality performance across accounts and prepare reports for leadership and clients.
* Develop and monitor test plans to ensure compliance with SOPs.
* Conduct root cause analysis and deliver targeted training interventions.
* Support onboarding and training for new processes and agents.
* Manage team resourcing, performance reviews, and employee engagement initiatives.
Mandatory Skills
* Strong understanding of process quality parameters.
* Ability to conduct root cause analysis and develop training plans.
* Experience in preparing and presenting quality reports.
* Team management and stakeholder engagement skills.
* Knowledge of ITES/BPO industry trends.
Desirable Skills
* Project management certification.
* Experience with performance management systems.
* Analytical and execution excellence.
* Client-centric approach.
* Passion for nurturing talent and driving results.
Equal Opportunities
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.