We are seeking an experienced Responsive Repairs Manager to lead and oversee a busy Local Housing Authorities property services function on an interim basis. This is a hands-on role for someone passionate about delivering high-quality services to residents and improving operational performance.
About the Role
You will lead a team of regional surveyors and property officers, managing the delivery of responsive repairs, voids, and planned / cyclical works. You’ll ensure contracts, budgets, and service standards are met, and drive improvements in customer satisfaction, compliance, and value for money.
This is a great opportunity to step in as an interim leader and make an immediate impact in a supportive, values-driven organisation.
Key Responsibilities
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Lead and manage a regional property services team
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Oversee responsive repairs and voids services, ensuring high standards and timeliness
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Manage contractors, planned investment programmes, and budgets
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Implement process improvements and continuous service enhancements
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Ensure compliance with housing legislation, H&S regulations, and organisational policies
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Work closely with housing, finance, and leasehold teams
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Serve a diverse resident base, including vulnerable people with physical, learning, or mental health needs
About You
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Significant experience managing property services in social housing
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Expertise in responsive repairs, voids, and planned programmes
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Strong leadership and team development skills
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In-depth knowledge of housing, tenancy, leasehold, and H&S legislation
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Experience delivering service improvements, budgets, and contract management
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Comfortable working with vulnerable residents and multi-disciplinary teams
Additional Information
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Interim role – 3 months initially
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Hybrid 2/3 days in office
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DBS check required
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Flexible location with some regional travel
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Immediate start preferred
If you are a proactive, hands-on leader looking to make a tangible difference in property services, we would love to hear from you