At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen. Recruitment Administrator Permanent Guildford: £25,250 - £26,725 Hybrid Working Looking to develop your career in recruitment and HR? At AQA, we believe great recruitment starts with great people—and that includes you. If you're organised, detail-driven, and committed to delivering a smooth, supportive experience for candidates and colleagues alike, we’d love to welcome you to our team. As a Recruitment Administrator, you’ll play a key role in helping us attract and hire talent across the organisation, from entry-level roles to our Executive Board. You’ll be part of a collaborative, hybrid-working team that values inclusion, flexibility, and continuous improvement. We’re proud to offer: A generous pension scheme with up to 18.5% combined contributions 25 days annual leave (rising with service), plus bank holidays and Christmas closure Private Medical Insurance and a Health Care Cash Plan Paid volunteering days and access to refurbished office spaces with discounted campus eateries Smart hybrid working – typically 2 days a week in our Guildford office We’re committed to creating a workplace where everyone feels valued and supported—regardless of background, identity, or circumstance. If you’re looking to grow your career in HR and recruitment while making a meaningful impact, this is the place for you. What will I be doing? Managing the recruitment inbox and responding to queries Coordinating interviews and selection events Maintaining recruitment trackers and producing reports Supporting with CV sourcing, telephone screening, and internal recruitment Handling admin tasks like purchase orders and supplier liaiso What do I need to succeed? Experience in a customer-facing or admin role Strong written and verbal communication skills Excellent attention to detail and process accuracy Confidence using Microsoft Office (especially Excel, Outlook, Word) A proactive mindset and interest in HR or recruitment Read to apply? Upload your CV and a short cover letter telling us why you’re a great fit. We’ll be reviewing applications as they come in and may close the advert early if we find the right person—so don’t wait! Applications close 23:59 on Monday 4th August. Interviews will be held face to face in our Guildford office during the week of 11th August. All applicants will receive a response. CRE23 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To provide clerical and administrative support to the relevant recruitment team ensuring every candidate has a positive experience of the AQA brand.Key responsibilities Organise and support the work of the recruitment team associated with any of the following: candidate applications new starter documentation interview and assessment of candidates management information and reporting recruitment fairs and promotional activity first-line support for candidate and hiring manager telephone and email enquiries. Provide primary administration support to the Resourcing Consultant and Advisors, including the tracking of candidate applications, dealing with queries, processing applications and supporting the end to end application process, including collating and scanning right to work documents. Assist with placing of advertisements on job boards, updating web and hub recruitment content, liaising with external suppliers, advising when credits are running low on job boards. Organise and set up of virtual and face to face interview rooms and assessments for interviewees, meet and greet candidates on arrival / oversee the smooth running of virtual interviews and log and record assessment and interview documentation. Produce statistics on campaign conversion rates, applicant volumes and conversion ratios and maintain a suite of reports to assist with the planning and evaluation of recruitment activity. Produce department planners, visio planners of resourcing activities and daily updates on the recruitment white board for recruitment activity. Assist with the production of procedure guidance files, templates, PowerPoint presentations to support the recruitment team and formatting of all documentation to ensure brand compliance. Assist with the administration of recruitment fairs, events and promotional activities supporting the talent attraction for internal recruitment. Set up, maintain and update records and management information electronically, where possible, using the appropriate systems (Workday, HUB). Provide support for the recruitment team, including arrangements for travel, meetings and other administrative activities. Support the wider People Group in line with flexible working arrangements, as required. Plan, prioritise and carry out all tasks methodically, keeping accurate and up-to-date electronic records and files. Work unsupervised and take initiative in taking tasks forward, wherever possible and appropriate. Work collaboratively with colleagues within the recruitment team and in other departments across all AQA offices. Deliver a high level of professional customer service in response to all requests or queries from internal and external customers and those arising from recruitment. Take responsibility for your own continuous professional development to meet existing and future business needs. To travel to other AQA sites, sometimes necessitating overnight stays, as required. General responsibilities To comply with all AQA’s policies and other legislative requirements, including but not limited to HSE, GDPR and Equal Opportunities and ISMS. Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile. Acountabilities Key performance indicators Contribution to and successful delivery of People and Resourcing Strategies and plans for the organisation. Delivery against daily and weekly administration targets as defined in the business plan Meeting and exceeding expectations of hiring manager. All correspondence and associated documentation is correct, compliant and accurate and issued within the agreed timelines. Effective working relationship with key internal stakeholders The provision of timely and comprehensive management information which supports decision making Decision making Ability to change and evolve processes to meet the demands of the recruitment team Maintaining confidentiality Seeks opportunities to change business processes and improve resourcing activity Complexity Proactive with the ability to adapt to deliver the highest levels of candidate care. Interprets situations and maintains high levels of empathy and professionalism Provide reliable management information and reports to senior stakeholders across AQA Works under pressure to deliver high volumes of recruitment Number of employees managed: Direct reports: 0 Indirect reports: 0 Key relationships Key internal relationships All business units across AQA Colleagues in the People Group New employees/workers People Services Team Hiring Managers Key external relationships Candidates Job boards suppliers Schools and colleges Teaching community Recruitment agencies and head hunters Knowledge Assessment A/I Knowledge of administrative practices and procedures, ideally related to recruitment A/I Good working knowledge of IT systems and all Microsoft Office applications Qualification A Good standard of general qualifications including GCSE A* - C in Maths and English Skills A.I/P Strong skills in attention to detail A/I/P Effective communication skills, both oral and written A/I/P Positive and solution orientated attitude A/I Ability to develop effective working relationships within the team and more widely A/I/P Works to tight deadlines and prioritises a variety of work demands, often under pressure A/I Proactive and works independently I/P Builds positive customer relationships I/P Able to maintain strict confidentiality I/P Learns and improves, building on feedback and experience I/P Sound and accurate data inputting skills A/I/T/P Strong IT skills in Microsoft Outlook, Word, Excel, PowerPoint and main computing systems Leadership skills I/P Ability to resolve problems and adapt to change I/P Maintain constructive links with other teams and work collaboratively to deliver targets I/P Receive feedback and learn from mistakes for continuous self-development Experience A/I Experience of office procedures and practices ideally in a HR/training context A/I Experience of a recruitment or HR based system AQA’s Behaviour Framework which is assessed through the selection/probation process Assessment key (criteria to be assessed at the selection stage) A – application (it is essential to provide evidence on application for shortlisting purposes) I - interview T – test (or work sample) P – probation