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Quality assurance and complaints manager

London
Blue Spark Organisation
Complaints manager
Posted: 14 June
Offer description

An entrepreneurial food business who are respected for their fresh, innovative products are continuously expanding their dynamic team. They are now looking for a QA Manager to help drive the delivery of the highest quality products for their discerning customers.

Reporting to the Group Technical Manager, you’ll be working as part of a small but highly capable team to ensure all products are produced to the highest levels of quality, safety and legality. This will include overseeing the factory technical function alongside supporting the implementation and maintenance of the Technical and Quality Standards across the site. You’ll work closely with Operations to ensure the smooth day to day running of the factory, guaranteeing non-conformances and food safety risks are resolved quickly, effectively and with integrity. You’ll be managing and co-ordinating complaint investigation and audit procedures, liaising with key customer contacts and working in partnership with them to analyse, resolve and prevent technical issues.

Additionally, you’ll lead your team of QAs and QCs to promote a “right first time culture” across the factory through the effective management of robust QA systems in line with the latest quality legislation whilst providing opportunities for training and development.

Suit an exceptional Quality Assurance Manager with well-rounded experience gained within a complex chilled manufacturing environment. As well as being ambitious and driven to succeed, you must have excellent technical knowledge with a strong understanding of quality assurance requirements.

You must also relish the challenge of working in a dynamic and entrepreneurial environment with the agility to manage change, spot new opportunities and grow with the business.

To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process.

Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

At Blue Spark Organisation we believe in authenticity, individuality, and inclusion.

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