Job Role
Relief Security Officer
Working Hours
Zero hours
Pay Rates
£13.45 per hour (£13.70 per hour when covering Control Room shifts)
Reporting to
Operations Manager
Location
Brunel Shopping Centre, 29A Canal Walk, Swindon, SN1 1LF
Responsibilities
- Protecting the client's property, people and/or assets by providing security services in accordance with the site's published Assignment Instructions (AI's) and site specific procedures.
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures.
- Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room, Shift Manager, Operations Manager or Emergency Services as appropriate for serious incidents.
- Operating and monitoring site CCTV equipment.
- Completing reports by recording observations, information, occurrences, and surveillance activities.
- Maintaining the organization's stability and reputation by complying with legal requirements.
- Contributing to team effort by accomplishing related results as needed.
- Acting as a first line support to customers and visitors to the site, providing a professional and friendly service.
- Understanding the needs of our customers, responding accordingly to customer queries and requests and taking appropriate action.
- Maintaining professional conduct at all times.
Qualifications
- Full 5 year employment history - Essential
- Valid frontline SIA licence (DS or SG) - Essential
- Valid CCTV licence - Desirable but not essential
- Customer service experience and confidence to handle conflict in a correct manner.
- Flexible to meet the job requirements.
- Excellent communication skills, both written and verbal.
- Smart appearance and be well groomed.
- Reliable and punctual.
- High level of enthusiasm and passion.
- Ability to work in a fast moving environment.
Benefits
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto enrolment).
- Stream - access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7, including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
Equal Opportunity Statement
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
