MSP Lab is seeking a high-calibre Network Infrastructure Engineer to deliver and support solutions, including: oNext Generation Firewall oEDR and MDR oWeb Filtering & Safeguarding oWired and wireless networks oServer and storage technologies oBackup technologies oCloud IaaS •The role will include technical pre-sales, project delivery and ongoing support 1.6.1. Required Competencies •The ideal candidate will be able to demonstrate: o2nd/3rd line network configuration and troubleshooting o2nd/3rd line Windows Server configuration and troubleshooting o2nd/3rd line firewall configuration and troubleshooting oWorking on a varied ServiceDesk within the ITIL framework oScoping and designing solutions for clients oDelivering on-site and remote projects •Required Experience: oFortinet NSE4 certification or equivalent experience oThorough understanding of Networking Principles i.e. DNS, DHCP, IP Subnetting, Routing oMicrosoft Intune and Entra ID (Prev. Azure AD) oEmail Protection and security oThorough understanding of Web Filtering configuration oAruba Wired and Wireless •Desirable Experience: oPrevious experience delivering IT Services within schools or educational organisations oBarracuda Email Protection oServer and Storage Technologies (Hyper-V, VMware, HPE) oVeeam or other backup technologies oSophos or other XDR technologies 1.6.2. Responsibilities and Tasks •Leverage our portfolio of accomplished industry-leading technologies to: oAct as a key member of our technical pre-sales function, designing best-practice solutions oDeliver on-site and remote project engineering, keeping clients updated throughout oProvide on-going remote 2nd/3rd line support to clients’ IT Managers and IT Teams oDeliver mission-critical design, delivery and support services to our managed firewall clients oCreate and maintain technology documentation •Keep our CRM & PSA up to date • Act as a stakeholder for client projects from discovery through to completion Resolving and acting as a point of escalation for all customers. •Working closely with all areas of the business to ensure that a positive customer experience is maintained consistently. oKeep informed of Market and Competitor activity and feed this back to the team to ensure we are always providing the best value and best technology portfolio oRepresenting the company at industry and trade events oEngaging clients with a consultative approach oWork with clients and colleagues to create technical roadmaps oProvide senior engineering and IT manager cover oAny other responsibilities required to support the business