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The housekeeping department is a busy hub of activity, so you’ll never be bored with us! We have 30 individually styled bedrooms so if you’re a secret interior designer at heart our hotel is full of inspiration. We’re like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working in this area.
A Housekeeping Supervisor
* Leads the team in absence of the Housekeeping Manager.
* Attends operational meetings in absence of department management.
* Leads team briefings and staff meetings as required.
* Carries our regular staff reviews, in line with review schedule.
* Reviews, updates and writes new SOPs as required.
* Compiles and issues rotas that are in line with budgets.
* Supports the monitoring and controlling of spending within the department.
* Compiles orders for required items cleaning products and gains purchase order numbers as required before placing orders.
* Releases rooms to reception upon completion of checks (ensures no actions outstanding).
* Arranges engineers should the equipment break down.
* Liaises with maintenance to arrange for pre planned maintenance.
* Reviews and ensures all tasks have been completed in the daily checklists.
* Manages and records.
* Acts of Kindness for the Love & Laughter Programme.
* Shows an awareness of the current review position and scores, as well as demonstrates a clear ability to obtain reviews from guest and to actively support and encourage other team members to seek out review opportunities.
* Ensures all outdoor cushions are stored correctly and cleaned on a regular basis
Qualifications
* Previous experience in a similar level of establishment is preferred.
* Previous housekeeping experience is essential in either a 4 or 5 star property
* Strong teamwork and communication skills to effectively collaborate with other teams on site.
* Flexibility to work evenings, weekends, and holidays, as per the demands of the business and is adaptable to rota changes.
* Ability to work as part of a team, helping other team members to complete tasks.
* The ability to adapt to any request and deal with it in a timely and efficient manner - preferably with a smile.
* Ability to work in a busy environment and under pressure
* Ability to work under own initiative
* Excellent organisational skills
* Strong sense of need for achievement of goals and success
* High level of motivation, determination and commitment
* Happy to undertake additional or other duties or work as necessary to meet the needs of the business.
* Good health and a general level of fitness is an essential part of this role.
* Is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the case of an emergency.
* Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: from £27,560
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being around £550 per month.
* Canteen
* Company events
* Company pension
* Discounted or free food
* Free or subsidised travel
* On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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