Working with a large housing association in the Durham area, we are looking for an experienced Customer Engagement and Scrutiny Lead.
What does this role offer?
28 days AL + BH
Hybrid working
Money saving schemes
Great work culture and opportunities to grow
Generous pension scheme
Durham
Customer Engagement and Scrutiny Lead
Full time | 37 hours per week
£33,000 - £36,000 annual salary
The responsibilities of a Customer Engagement and Scrutiny Lead include:
Design and implement a comprehensive tenant engagement strategy using both traditional and digital methods to ensure accessibility and remove barriers for all customer types
Create systems to share tenant feedback and lived experiences with internal stakeholders, ensuring their input informs service delivery in a compelling and effective manner
Manage digital engagement tools alike surveys, polls and online groups
Organize community-based events and focus groups to gather diverse resident input
Maintain a strong understanding of regulatory standards, work closely with TPAS, and strive for continued TPAS accreditation
Manage a Customer Engagement Coordinator and collaborate with the Customer Research & Insight Manager to embed the tenant voice into decision-making and drive continuous service improvement.
The succesful candidate will have:
Experience within a Customer Engagement and Scrutiny Lead role
Worked within social housing - understanding all relevant regulations
Proven track record of managing engagement, involvement and scrutiny projects from beginning to end
Excellent communication skills amongst all lines of communication - verbal, written and visual
If you feel like you have the right experience for the Customer Engagement and Scrutiny Lead role, apply with your most updated CV. Alternatively, you can send it to (url removed) and request for a confidential chat. We look forward to hearing from you