Are you passionate about people and delivering exceptional service?
Sopra Steria’s Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You’ll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.
If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work® Certified organisation. As a Customer Experience Advisor, you’ll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.
Interviews will be held onsite across 29th – 31st of October with a start date of the 24th of November.
We’re proud to offer:
1. Full Time ( Time ( and Condensed Shifts ( hrs over 4 days) available: Shifts between -, Monday to Sunday (including weekends)
2. Initial 4-week training (Full Time): Monday to Friday, to, combining classroom learning and job shadowing
3. Career progression opportunities
4. Flexible benefits tailored to your needs
5. Training and development to help you grow
What you’ll be doing:
6. Handling incoming calls and identifying customer needs with empathy and accuracy
7. Resolving issues clearly and efficiently
8. Following compliance and regulatory guidelines
9. Managing complaints with professionalism
What you’ll bring:
10. A strong customer focus and relationship-building mindset
11. Team spirit and a drive to contribute to a high-performing environment
12. Flexibility and adaptability in a changing landscape
13. Motivation for personal and professional growth
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Part-time, Fixed Term Contract
Location: Glasgow
Security Clearance Level: BPSS
Internal Recruiter: Olly Walker
Salary: Up to £25,621
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.