We are looking for a highly competent manager with excellent interpersonal and leadership skills to join our well-established practice.
The successful candidate will be a well-rounded manager, business-minded with a strategic vision whilst also supporting and developing the team and promoting well-being and overseeing the operational functions, balancing the needs of the practice with the constant changes in primary care.
They will have experience of managing teams, compliance and be confident and capable in the areas of HR.
Supported by an administrative team and working closely with the Management and GP Partner, they will provide advice to the partners and ensure the practice meets its contractual requirements.
Although experience of working in general practice is desirable, we welcome applications from experienced managers who can demonstrate that they have the skills in the areas required.
Main duties of the job To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimizing efficiency and ensuring the practice achieves its long-term objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations.
About us We are a well-established, patient-focused GP practice located in Dudley Wood. Our practice is dedicated to delivering high-quality healthcare to a diverse, multicultural population, and we pride ourselves on providing patient-centered care that meets the unique needs of our community.
As a high QOF-achieving practice, we are committed to using data and technology to drive excellent health outcomes, continually striving for improvement and efficiency. Our practice is paper-lite, ensuring that we make the most of modern technology to streamline operations and enhance patient care.
We are looking for an enthusiastic and experienced Practice Manager to join our small, close-knit team. You will play a crucial role in leading our team to provide the best possible service to our patients while overseeing the smooth running of the practice.
As a member of the Dudley and Netherton PCN (Primary Care Network), you will have the opportunity to collaborate with a range of healthcare professionals and contribute to the broader vision of primary care in the area.
If you are passionate about healthcare administration, leading a small team and making a real impact with the use of technology and data, we would love to hear from you.
Join us and be part of shaping the future of healthcare in Dudley Wood!
Job responsibilities The practice manager is responsible for:
Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Functional management of all clinical and administrative staff
Managing the recruitment process for the practice
Establishing, reviewing and regularly updating job descriptions and person specifications
Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
Leading change and continuous improvement initiatives
Coordinating the reviewing and updating of all practice policies and procedures
Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
Developing, implementing and embedding an efficient business resilience plan (BRP)
Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners
Ensuring the team reach QOF targets
Coordinating the practice diary, ensuring meetings are scheduled appropriately
Liaising at external meetings as required
Marketing the practice appropriately
The producing of practice newsletters on a quarterly basis
Managing the Patient Participation Group
Managing all complaints effectively evidencing shared and lessons learned with the team
Managing all significant events effectively evidencing shared and lessons learned with the team
Ensuring compliance with legislation and deal with disciplinary issues accordingly
The management of the premises, including health and safety aspects such as risk assessments and mandatory training
Managing the practice IT system, delegating staff to act as administrators.
Ensuring compliance with IT security and Information Governance
Coordinating all projects within the practice
Maintaining CQC governance and compliance at a good rating with regular feedback to the practice partners and progress, help and support
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Maintaining the practice website and NHS Choices website
Person Specification Qualifications Good standard of education with excellent literacy and numeracy skills
Educated to degree level in healthcare or business
AMSPAR Qualification
Leadership and/or Management Qualification
Experience Experience of working with the general public
Experience of managing accounting procedures including budget and cash flow forecasting
Experience of working in a health care setting
Experience of managing large multidisciplinary teams
Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Experience of successfully developing and implementing projects
Experience of workforce planning, forecasting and development
Knowledge of current CQC regulations, legislation and Key Lines of Enquiries (Quality Statements, Governance & Compliance)
NHS/Primary Care General Practice experience
Relevant health and safety experience
Experience of chairing meetings, producing agendas and minutes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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