General Manager
Location: High Wycombe, Bucks
Salary: Up to £50,000
Benefits:
* 28 Days holiday including bank holidays
* Plus your birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our HAPI app; high street shops, holidays & cinema
* Wellbeing hub
* Access to employee assistance programme
* Cycle to work scheme
Multi food offer within a sporting venue and training ground comprising of retail outlets, matchday service, directors menus and weekly hospitality outside of club requirements. Permanent team plus freelance staff for matchday and events.
5 working days, 40 hours per week over 7 days.
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
Job Description
* Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
* Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business
* Continually look to develop your team through mentoring, training, recognition, and empowerment
* Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
* Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
Qualifications
* Previous experience as a General Manager
* Worked within stadia or large venue catering
* Have a contagious passion for food and customer service
* You draw satisfaction from managing, training, and supporting a team
* Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
* Excellent delegation and influencing skills
* Ability to prioritise multiple projects in a fast‑paced, multi‑faceted, creative environment and able to work well under pressure
* Meticulous organisational abilities; high attention to detail
* Concise and effective verbal and written communication
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective
* Excellent strategic thinking and critical reasoning skills
* Works according to the BaxterStorey core values
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
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