About Cloudflare
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. We run one of the world’s largest networks that powers millions of websites and other internet properties. Our intelligent global network gets smarter with every request, improving performance and reducing spam and attacks. We are named among the World’s Most Innovative Companies by Fast Company and positioned on Entrepreneur Magazine’s Top Company Cultures list.
About the Role
We are seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues and collaborate with the Technical Operations team that runs our global distributed network. This position offers the opportunity to learn the inner workings of Cloudflare’s technology and a deeper understanding of internet technologies.
Location
London, Portugal
Responsibilities
Work directly with customers to troubleshoot technical problems across DNS, networking, identity and access management, VPNs, multi‑factor authentication, and web server issues. Resolve tickets efficiently through various support channels, always prioritizing customer experience. Collaborate with the Technical Operations team to maintain the stability and reliability of our global network.
Qualifications
* Experience working as part of a team in a customer‑facing role.
* Experience solving DNS and other networking‑related problems.
* Solid understanding of how the Internet works.
* Experience with Identity and Access Management protocols (SSO, SAML, OAuth, Federation, SCIM, etc.).
* Experience supporting and troubleshooting multi‑factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.).
* Experience configuring and troubleshooting VPNs.
* Proven track record of resolving tickets and maintaining high customer satisfaction.
* Comfortable communicating through various support channels.
* Self‑starter, proactive, continually expanding skill‑set.
Bonus Points
* Fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin.
* Familiarity with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and having a site actively using our platform.
* Solid grasp of problem‑solving with command‑line tools (dig, traceroute, curl, tcpdump).
* Familiarity with Apache, Nginx, IIS, and other web servers.
* Commitment to deeper knowledge of Zero Trust, Secure Web Gateway policies, endpoint protections, and security best practices.
* Experience with PostgreSQL, MySQL, MS SQL or other database servers.
Benefits & Company Culture
Cloudflare values diversity and inclusion. We continuously build an environment that supports learning and professional growth. Our projects, such as Project Galileo and the Athenian Project, enable us to protect journalism, civil society, and local governments worldwide. 1.1.1.1 is a public DNS resolver that exemplifies our commitment to security and privacy.
Export Control Notice
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Equal Opportunity Employment
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 for reasonable accommodations.
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