Leasehold Block Manager
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Location: Haywards Heath
Salary: £35000 - £38000 DOE
Contract: Full-time, permanent
The role – Leasehold Block Manager
We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio.
What's in it for you as Leasehold Block Manager
* Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment
* Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development
* Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency
* Genuine scope for career progression within a business experiencing significant and sustained growth
* Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management
Key responsibilities as Leasehold Block Manager
Portfolio management
* Personally manage an allocated portfolio of residential blocks, delivering consistent and
* professional service to leaseholders and RMC/RTM directors.
* Oversee repairs, cyclical maintenance and major works programmes from inception
* through to completion.
* Conduct regular site visits to maintain strong relationships with residents and ensure
* properties are well-maintained.
* Manage budgets and service charges accurately, working closely with the finance
* function to ensure timely invoicing and arrears management.
Compliance and building safety
* Ensure full compliance across your portfolio including health and safety, building safety
* obligations, fire risk assessments and statutory certifications.
* Maintain up-to-date records of all compliance documentation, planned preventative
* maintenance (PPM) schedules and risk assessments.
* Deliver Section 20 consultations in line with legislative requirements, ensuring clear
* communication and accurate documentation throughout.
* Ensure adherence to leasehold law, RICS Residential Management Code and company
* policies including data protection.
Customer service and stakeholder management
* Act as the primary escalation point for leaseholders, directors and contractors, managing
* queries and concerns professionally and promptly.
* Build and maintain strong working relationships with residents, RMC/RTM boards and
* contractors.
* Deliver timely responses to resident queries, meeting agreed service standards and
* promoting a culture of professionalism and empathy.
* Monitor feedback and proactively address service issues to continuously improve
* resident satisfaction.
Financial management
* Prepare annual budgets and service charge accounts in partnership with the finance
* team.
* Issue Section 20B notices and other statutory financial communications as required.
Operational excellence
* Follow and uphold company standard operating procedures (SOPs), contributing
* suggestions for improvement.
* Maintain accurate records using property management software and ensure all
* documentation is audit-ready.
* Work collaboratively with the Operations Director and internal teams to support business
* objectives.
* Support wider company initiatives and deputise for colleagues when required.
What you'll bring as Leasehold Block Manager
* TPI or RICS qualification (strongly preferred).
* Proven experience in residential block management with a strong understanding of
* leasehold property.
* Sound knowledge of leasehold law, RICS Residential Management Code, Section 20
* procedures and building safety regulations.
* Experience managing service charge budgets.
* Excellent communication and stakeholder management skills with a calm, professional
* approach.
* Strong organisational skills with the ability to manage multiple priorities and deadlines.
* Full UK driving licence (required for site visits). xxuwjjq
If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today.
INDLS