Overview: The Human Resources, Quality Lead plays a key role in supporting the organisations workforce, ensuring regulatory compliance, and maintaining high standards of operational and clinical governance. This role blends strategic HR management with operational oversight of quality, safety, and patient-focused initiatives, fostering a positive workplace culture. Key Responsibilities: Human Resources: Provide comprehensive HR support to all staff, including electronic recording of absences, return-to-work processes, annual leave management, probationary performance reviews, and flexible working requests. Support the management team with recruitment, including producing job descriptions, contracts, and overseeing the onboarding process.
Ensure all staff DBS checks are up to date and properly recorded. Manage and monitor staff training, including induction and statutory/mandatory training, and maintain organisational oversight of appraisal processes. Lead initiatives to encourage personal staff development, motivation, and wellbeing. Role model a positive and approachable workplace culture.
Identify and address HR factors affecting compliance, including discipline, behaviour, communication, training, and leadership/followership within teams. Quality, Compliance & Governance: Coordinate CQC evidence and ensure inspection readiness; implement and maintain all required CQC policies. Support on internal audits, safeguarding compliance, and health & safety policies. Have oversight of all policies and procedures relevant to the smooth running of the practice, liaising with the management team to implement and embed them.
Oversee building maintenance and equipment checks, Maintain governance frameworks, policies, and risk registers in collaboration with colleagues. Support the team with QOF, and quality improvement programmes. Support the managememt team with bookeeping and payroll Monitor patient feedback from sources such as FFT, GPPS, NHS Choices, and act to improve patient experience. Manage the administrative processes for complaints and significant events.
Liaise with patient groups, including the Patient Participation Group (PPG), and foster community engagement. Take a lead role in managing the practices social media presence and community initiatives. Deliver in-house training on HR practices and data protection.