The Opportunity: Contract Manager
Contract: Permanent
Location: South East / South West
The Impact you will have:
* Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
* Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
* Uphold "Safety First" values and adopts the best practices to mitigate risks for Briggs, customers, and third parties.
* Act as the primary contract manager for customers in your area, also covering local sites.
* Organize, document, and circulate action-oriented review minutes within three working days.
* Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
* Analyze NPS scores to identify and address areas for improvement and implement solutions.
* Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
* Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
* Identify and share potential growth opportunities with relevant stakeholders.
* Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.
* Identify process enhancements to improve business efficiency and ease of collaboration.
* Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence
What will help you to excel in this role:
* Ideal candidate with have demonstrable experience in contract management
* Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.
* Demonstrable customer service skills (both internal and external) and the ability to present.
* Significant evidence of strong IT skills (excel, word, PowerPoint) and internal systems or equivalent (if relevant)
* Strong IT skills, telephone etiquette
* Well organised, structured and motivated
* Communication skills (interact with all levels within an organisation)
* Demonstrable knowledge of MHE and various contract types
What you can expect from us:
* Negotiable base salary
* Future development and career opportunities
* 25 days holiday with an option to buy an additional 3 (over a 12 month period)
* Contributory pension scheme with employer contributions up to 6%
* Profitshare bonus based on business performance
* Paycare and eyecare health scheme
* High street discounts
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