Role: Cloud Support Engineer
Location: Aberford, Leeds
Hybrid: 3 days in the office
As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.
OUR DREAM
We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.
OUR PEOPLE & WAYS OF WORKING
At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.
THE ROLE IN SHORT
As a Cloud Support Engineer, you will design, support, and maintain cloud-based infrastructure—primarily within Microsoft Azure—while collaborating closely with Security, Operations, and cross‑functional technical teams. You will manage core cloud services, support migrations from on‑prem to cloud environments, maintain Windows server infrastructure, and implement best practices around resilience, security, and performance.
This role also involves managing Intune/endpoint environments, supporting automation through scripting, and acting as Level 3 support for the AWS-based phone system.
WHAT WILL I BE DOING:
* Staying abreast of cloud technologies and Azure Best Practices.
* Working collaboratively with cross‑functional teams to support cloud and on‑prem operations.
* Creating and maintaining high‑quality technical documentation.
* Designing, implementing, and managing Azure infrastructure including VMs, networks, and storage.
* Ensuring Azure security through alignment with the Security team.
* Supporting cloud migrations and providing ongoing technical support.
* Supporting on‑premises Windows Server environments.
* Monitoring cloud resources (e.g., Azure Monitor) to optimise performance and control cost.
* Implementing high availability (HA), disaster recovery (DR), and backup policies.
* Troubleshooting and resolving issues related to Azure services and cloud infrastructure.
* Managing endpoints with Microsoft Intune.
* Managing OS and application patching through Azure Update Manager.
* Automating new device setup using Windows Autopilot and managing mobile devices.
* Creating and enforcing compliance policies and configuration profiles for endpoints.
* Packaging and distributing software to end‑users across various platforms.
* Acting as Level 3 support for the AWS-based SCV phone system.
TO BE SUCCESSFUL YOU WILL LIKELY HAVE:
* Background in IT support, systems administration, or a similar technical role.
* Proficiency with Azure services: Virtual Machines, Storage, Networking, Identity, and Monitoring.
* Good understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls, VPN).
* Solid grasp of cloud security best practices.
* Strong troubleshooting and problem‑solving skills with high attention to detail.
* Ability to collaborate effectively with other teams.
* Ability to organise technical information into documentation and present it to relevant stakeholders.
* Hands‑on AWS cloud experience (particularly SCV).
* Understanding of scripting languages such as PowerShell or Python.
* Desire to achieve Azure certifications (e.g., AZ‑104, AZ‑305, AZ‑900).
Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.