Job Overview:
DeGould is a seeking a highly organised, proactive, and detail-oriented individual to manage and oversee multiple ongoing projects, with a particular focus on the continuous improvement, performance monitoring, and upgrading of legacy systems. This office-based role requires a strong communicator with a passion for learning and understanding systems in depth and the ability to collaborate across teams to ensure seamless operations.
Duties and Responsibilities:
Project Oversight:
* Lead and coordinate multiple concurrent projects through to completion.
* Ensure project milestones are met, and progress is clearly documented and communicated.
* Track timelines, deliverables, and risks; escalating issues as necessary.
Legacy System Management:
* Proactively monitor and manage legacy systems for performance, stability, and improvement opportunities.
* Identify upgrade requirements and coordinate with relevant stakeholders to implement solutions.
* Liaise with technical teams to ensure system integrity and up-to-date documentation.
Helpdesk & Ticketing (Jira):
* Collaborate closely with the Service & Maintenance Manager to ensure the Jira board is actively managed and daily.
* Track and report on support trends and suggest systemic improvements.
Cross-Department Collaboration:
* Work with cross-functional teams including Tech teams, operations, Engineering and product development to understand the product in depth.
* Help foster a culture of continuous improvement and collaboration across departments.
* Collaborate internally with Technology teams to evaluate feasibility of delivering against requirements.
* Create bespoke implementation plans based on agreed services and client objectives.
* Communicate with Sales and Project Management functions to create accurate delivery schedules.
* Maintain positive and engaging relationships with a wide range of customers and stakeholders.
* Communicate plans, risks and progress with customers.
* Collect customer insights to feed into the longer-term product roadmap.
* Continuously improve current processes and ways of working.
* Support accreditation and quality management policies to ensure compliance with relevant standards.
* Undertaking any other tasks/duties as may be reasonably required to fulfil DeGould’s objectives.
Skills:
* A proven track record of delivering projects in complex operating environments.
* Excellent communication and stakeholder management skills.
* Experience Project Management techniques and software (MS Project/ Jira / Monday.com etc).
* Strong attention to detail and ability to work across multiple projects.
* Advanced organizational skills.
* Excellent organisational skills and attention to detail.
* Strong communication skills, both written and verbal.
* Professional attitude with the ability to manage multiple priorities effectively.
* Inquisitive and eager to learn—keen to understand product workflows and technical systems thoroughly.
* Team player with a collaborative mindset.
About the Company:
DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones.
Benefits:
Salary range starting from £42k and benefits including:
* Flexible working can be agreed.
* 25 days holiday per annum (excluding bank holidays).
* Life assurance/death in service of 4 times basic salary
* Additional days holiday for birthday.
* Company sick pay scheme.
* Cycle to work scheme.
* Pension auto enrolment after 3 months service.
* Enhanced maternity, paternity and shared parental leave.