Graduate Technical Support Coordinator Location: Leatherhead Salary: Up to £28,000 Hours: Monday – Friday, 8:30am – 5:30pm Why Join Us? Are you a recent engineering graduate looking to kick-start your career in a supportive, innovative, and rapidly growing company? We’re offering a fantastic opportunity to join a well-established team that provides exceptional training and encourages continuous skill development. This role is perfect for someone who thrives in a technical environment and is eager to learn and grow alongside experienced professionals. What We Offer: * Competitive salary of up to £28,000 * 23 days of annual leave bank holidays * Generous pension scheme * Training opportunities to build and enhance your skill set * A day off for your birthday * Free car parking for a hassle-free commute About the Role: As a Graduate Technical Support Coordinator, you'll be a key member of our dynamic technical team, helping us provide outstanding service to our customers. This is an ideal opportunity for a technical graduate to gain hands-on experience in the field while working alongside skilled engineers. Your key responsibilities will include: * Providing prompt, efficient, and knowledgeable responses to technical customer queries, both directly and through team collaboration. * Logging technical calls and customer interactions accurately using HubSpot. * Preparing detailed, timely quotations and following up with customers to resolve any queries. * Entering service orders into Sage and processing engineering service reports through to invoicing. * Working with the credit control team to resolve any payment or invoice disputes. * Reviewing and filing engineer reports in SharePoint. * Coordinating with purchasing to ensure spare parts availability and timely order processing. * Regularly updating Work Instructions to keep processes efficient and accurate. * Identifying opportunities for continuous improvement and providing constructive feedback to the team. What We're Looking For: We’re looking for a recent graduate with a passion for technology, a solid technical background, and an eagerness to develop new skills in a hands-on role. The ideal candidate will have: * A degree (or equivalent qualification) in Engineering (Mechanical, Electrical, or similar), or an HNC/HND qualification. * Familiarity with technical processes, service delivery, and on-site procedures (e.g., installation, troubleshooting). * Understanding of the full-service order workflow—from initial inquiry to invoicing and payment. * Experience with tools like Sage, SharePoint, HubSpot, and Microsoft Office. * Excellent organizational and time-management skills, with the ability to juggle multiple tasks. * Strong problem-solving abilities and an eagerness to tackle technical challenges. * A proactive, can-do attitude, with the flexibility to assist in areas beyond your core role. * Excellent written and verbal communication skills, with the ability to confidently engage with both customers and internal teams. * A team player who enjoys contributing to process improvements and working collaboratively. Why You'll Love Working Here: At our Clients Company, they believe in empowering our employees and supporting your career growth. With a focus on continuous improvement, you’ll get the chance to work on exciting technical challenges, gain hands-on experience, and develop skills that will open up a range of career opportunities in the engineering sector. Ready to take your first step towards an exciting technical career? Apply today and be part of a growing company that values your talent and supports your professional growth