Hire Desk Manager – Kettering, Northamptonshire
Salary: £36,000 + Benefits
Monday–Friday | Career Progression | Growing Business
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector.
This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation.
If you’re looking for a role where you can truly make an impact and grow your career, we’d love to hear from you.
The Role
As Hire Desk Manager, you’ll take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK.
You’ll work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
Managing daily hire operations from enquiry through to invoicing
Leading and supporting the Hire Desk team
Coordinating transport, scheduling, quotations, and customer communication
Building strong customer and supplier relationships
Identifying cross-hire opportunities and improving operational efficiency
Resolving customer queries quickly and professionally
Ensuring CRM/ERP systems are kept accurate and up to date
Supporting and developing team members to achieve KPIs and business goals
What We’re Looking For
Previous experience within forklift, plant hire, or materials handling
Proven team management or supervisory experience
Strong organisational and customer service skills
Confident communicator with a proactive attitude
Experience using Microsoft 365 and CRM/ERP systems
Ability to thrive in a busy operational environment
What’s On Offer?
£36,000 salary
24 days holiday + bank holidays
Company pension
Career development opportunities
Supportive and growing business
Company social events
Wellbeing initiatives & group fitness sessions
Long-term progression opportunities
Location: Kettering area, Northamptonshire
Hours: Monday to Friday, 40 hours per week (flexibility between 07:00–18:00)
Interested? Apply now or contact Interaction Recruitment for a confidential conversation.
Interaction Recruitment is acting as an employment agency on behalf of our client.
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