Overview
Contracts Coordinator - Agency Contracts at Rightmove, Milton Keynes, United Kingdom. This 12 month FTC role supports Estate Agency Partners and internal Account Managers through partner contractual process changes, ensuring a smooth and high-quality experience.
What you’ll be doing
* Work closely with Account Management to deliver outcomes from Partner meetings and proactively manage Partner orders to free up their time.
* Own a designated Sales patch, assist with processing queries, attend patch meetings, deliver updates, and own relevant statistics.
* Collaborate with Sales on larger Partner tasks outside the usual workload to support higher revenue-based contractual changes.
* Help achieve team objectives (OKRs) contributing to the Rightmove mission.
* Ensure changes to Partner packages and products are completed accurately first time, supporting the aim of reducing Partner credits.
* Occasionally join showcases to support new products, services, and tools for Partners, and share learnings with the team.
* Support wider Customer Experience teams with phone lines and workload tasks during mornings, team meetings, or higher escalation scenarios.
Who you are
* You take ownership and accountability, ensuring accuracy and high standards for Partners. You apply sound judgment, take responsibility, and build trust through reliable work.
* You actively engage, contribute in meetings, training, and discussions, and are flexible to support other parts of the processing team or wider Customer Experience when needed.
* You focus on growth and development, expanding knowledge and problem-solving skills, owning queries, and finding answers across Rightmove for more bespoke requests.
* You help build a supportive and inclusive team culture, recognise achievements, and collaborate across the business.
* You are a clear and confident communicator, able to build strong relationships with Partners and internal teams, and set expectations with transparency.
* You have strong organisational and time-management skills, balance multiple priorities in a fast-paced environment, and are proficient with IT (Excel, Word, CRM systems) and evolving processes.
What’s in it for you
* Competitive compensation package.
* Cash plan for dental, optical, and physio treatments.
* Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
* 27 days holiday plus two paid volunteering days per year and holiday buy schemes.
* Hybrid working pattern with 2 days in the office.
* Contributory stakeholder pension and life assurance at 4x basic salary to a nominated person.
* Paid leave for maternity, paternity, adoption, and fertility.
* Travel Loan, Bike to Work scheme, Rental Deposit Loan, and charitable contributions through Payroll Giving.
* Access to deals and discounts on travel, electronics, fashion, gym memberships, cinema, and more.
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to simplify moving by providing the best tools, expertise, trust, and belief to make it happen. Rightmove is the UK’s leading property portal with the largest selection of properties.
Rightmove values a friendly, supportive work environment and has core values focused on approachability, simplicity, teamwork, continuous improvement, and honest communication.
Equal Opportunity
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity or sexual orientation. We are committed to a diverse and inclusive workforce.
Other
* Seniority level: Entry level
* Employment type: Contract
* Job function: Administrative
* Industries: Technology, Information and Internet
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