Role Overview
The Internal Account Manager will have responsibility for managing relationships and projects with our existing Private Label customers within the Pet Specialist sector.
This role requires strong communication and collaboration to work alongside other teams in the business to deliver each project to the standards required by our customers.
Role Responsibilities include:
* Managing key private label customers
* Maintaining and building strong relationships by telephone, email and occasionally face to face.
* Negotiate quotes and pricing.
* Handle contracts and tenders.
* Manage profitability.
* Work with cross functional teams to meet customer service level agreements and agreed business objectives.
* Prepare regular sales reports.
* Action and resolve all customer queries and complaints and ensure we are working to the agreed service levels.
* This role will requires time on site at least 3 days per week, however 2 days can be worked from home per week.
What we are looking for?
* Experience gained from a Sales Support/Internal Account Manager role, ideally from a FMCG/Manufacturing background.
* Relationship builder, excellent verbal and written communication skills.
* Reliable and trustworthy.
* Self motivated and ability to work autonomously.
* Attention to detail and ability to juggle multiple projects.
* An open approach to continuous learning and development.
* A passion for Pets.
Introducing Pets Choice
At Pets Choice we’re passionate about improving the lives of pets and the people who love them. With a portfolio of trusted brands and products and a commitment to quality and innovation, we’ve built a reputation as a leader in the pet care industry.
We believe in creating a workplace where people thrive. Our culture is collaborative, supportive, and entrepreneurial.
When you join us, you become part of a team that values your ideas, invests in your growth, and celebrates success together.
If you’re looking for a role where you can make a real impact, learn, and grow in a dynamic business, Pets Choice is the place for you.