Overview
One Stop • 73 highgate road • Apply by 26-Sep-2025
We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
What is in it for you
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we are always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks a little different for each of us. At One Stop, we welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers, and that is reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
One Stop is part of the community at the heart of everything we do. We support local charities and groups and partner with national organisations to give back in meaningful ways. Over the past decade, we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Our colleagues help the causes they care about through activities such as climbs, runs and local fundraisers.
Diversity & Inclusion at One Stop
We are an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Diversity and inclusion are at the heart of our values. We are a Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed. For information on accessibility support, please contact us. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please contact us.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage you to submit your application as soon as you can.*
Responsibilities
* I know my customers and serving them with passion and pride, delivering great natural service.
* I actively encourage customers to give feedback on their shopping trip through the "have your say" survey.
* I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Putting into practice the training I have received to ensure we work safely.
* Taking part in seasonal, community and charity events, creating a welcoming atmosphere.
* Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* Being myself, living our values, making everyone feel welcome and always following our policies.
* Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* Keeping myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
* Following the Think 25 policy when serving age-restricted products to all customers.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
* Working in a clean, tidy and organized manner, keeping aisles clear of congestion.
* Occasionally running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to keep myself, others and the store safe and legal.
* If the store has a Post Office Local, duties include day-to-day Post Office operations and a background check; if checks fail, the job offer may be withdrawn.
#J-18808-Ljbffr