International Customer Service Advisor
French, German or Spanich speaking
Location: Doncaster
Salary: £30,000-£35,000
Monday to Friday
On behalf of our client, a business with a strong international presence, we are seeking to recruit a French, German or Spanish speaking International Customer Service Advisor.
The role
As a key member of the team as an International Customer Service Executive you will be responsible for:
Supporting the International Sales Team by responding to enquiries in a timely and effective manner
Provide high standard of customer service.
Process customer orders accurately to agreed service level.
Plan, prioritise and check sales orders and ensure the details are accurately transferred into our order management system.
Interpret instructions from various Sales Exec colleagues and identify any issues arising.
Communicate, liaise, and negotiate (internally and externally) to ensure customer orders are delivered accurately
Liaise with the Logistics team to update customers on their order progress
Update company records accurately
You
The key skills and qualities of an International Customer Service Executive are:
Fluent in any/all of German, French or Spanish - multilingual would be a distinct advantage
Excellent computer literacy (Microsoft platforms).
Strong data entry experience.
Excellent organisational skills.
Comfortable in a busy environment.
Strong communication skills (written and spoken English) and good telephone manners are crucial.Benefits
Monday to Friday
Pension scheme
Private Health Care
Bike2Work Scheme
Training provided
Uniform providedAbout Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies