Purpose Of The Role
As an integral part of the Operations team, you will lead and coordinate Air Source Heat Pump (ASHP) installations and related multi-measure projects. Youll be the central point of contact for our ASHP division, managing key contracts, ensuring operational efficiency, and delivering high-quality customer outcomes. This is an office-based role, focused on ensuring national project delivery meets business standards across performance, cost, and safety.
Key Responsibilities:Project Coordination & Operations:
* Manage end-to-end stages of ASHP and multi-measure installations.
* Coordinate activities with installers, subcontractors, and internal departments.
* Oversee project scheduling, material delivery, and workforce alignment.
* Drive process improvements and cost efficiencies across projects.
* Support recruitment and development of a skilled and professional install team.
Customer Service & Relationship Management:
* Act as primary contact for project updates and issue resolution.
* Reduce and manage customer complaints effectively and professionally.
* Maintain excellent communication with clients, suppliers, and internal teams.
* Educate customers on ASHP systems and available solutions.
Reporting & Compliance:
* Produce regular project reports and KPI dashboards for senior management.
* Monitor and report on ECO4 programme performance.
* Ensure compliance with HSE regulations, company policies, and training standards.
* Promote a culture of continuous improvement and safety within all operations.
Required Skills & Experience:
* Proven experience in project management, ideally within energy, construction, or renewable sectors.
* Knowledge of ASHP systems or wider retrofit energy efficiency measures.
* Strong organisational, communication, and analytical skills.
* Ability to manage multiple projects nationally, with an eye for detail and operational efficiency.
* Comfortable working cross-functionally across purchasing, customer service, and senior management.
Desirable:
* Understanding of ECO4 funding schemes or similar.
* HSE qualification or safety management experience.
* Familiarity with CRM/project management software tools.
Benefits:
* Competitive salary up to £50,000
* 25 days holiday + bank holidays
* Pension scheme
* Career development opportunities within a growing national business
* Supportive team culture and structured training
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