A growing business is looking for a number of Customer Service Advisors to join its new Complaints Administration team.
Staring 11th May, these hybrid roles are based from their new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.
Whats in it for you
* The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
* Hybrid working from our modern Leeds city centre office following your initial training period onsite
* Investment in training and development to support your career aspirations
* Pension scheme
* 33 Days annual holiday allowance (inclusive of Bank Holidays)
* Employee Discounts and Cashback Schemes
* Discounted Parking and local gym memberships
* Onsite refreshments provided
As a Customer Service Advisor, you will:
* Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously
* Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time
* Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines
...